Asking for help

We're happy to assist you if you're stuck. In order for us to help you with API questions and problems, please follow these instructions.

Before asking, look through (and try!) the suggestions in our Troubleshooting guide.
Explain your problem in 1-2 sentences. Describe what result you were expecting, and what happened instead.
For the request you have trouble with, we need to know the X-Request-Id header value, the payload that you sent to our API and the response you got back. We also need an approximate time (minute accuracy) of when this request took place.
For the two payloads, don't send them in an email. Use a paste bin service to quote them. Email clients will scramble the text making it unreadable.
When quoting an HTTP request and response, make sure you include both the HTTP body, and the headers.

Our API receives thousands of requests per minute, so without the aforementioned details we cannot find your request in our logs.

🚧
Do not send us API keys
When sending HTTP requests to use, redact the API key first. The API key is a master password and should not be shared with anyone.

Send your email to [email protected].

Example email

The email you send us should look something like this:

Hello Skovik,

I'm having trouble with a request to your API. More specifically,
I'm trying to make a PUT request to update an existing user.
I'm getting a 404 error in response and the update doesn't go through.

I have tested my request to a hook bin using Postman, and it seems legit. The payload is valid JSON.

One request to your server that failed was a PUT request (with request id c2b2ru0yuedj2stvwfxzkmp5h6wq8sgz) made on Nov 2, 14:25 UTC.

Here is the request in full:
https://paste.sh/6eHuOau2#HORI0j6EgEamr55Yww1ccDd4

This is the response I got back:
https://paste.sh/8rgIjQP8#4Q7G30efd48ER2LveEi1PX39Sd

Thanks in advance!


Regards,
Ada Lovelace

Do not send us API keys

Example email